Yes.. I ordered my 60 CS from them and received it in 5 days. I know their site indicates they will e-mail an order confirmation and tracking number, but I had to call and ask for the info...twice!!
Additionally, the GPS arrived FedEx without a packing slip ie: itemized receipt so I had to call them yet again to ask for an originial receipt for one of the two $50.00 rebates. I was told that It was not required by Garmin and they would honor both rebates. I mailed them off, now I wait to see if I receive both rebates.
This is the very first time I have ordered anything mail-order and not received a packing slip. Since you are having the same issues, I would suggest calling them and waiting in que. Forget the e-mail route.
Good Luck!!!