My first 60CS was completely destroyed the same way a lot of items get broken:
IT WAS SHIPPED U.P.S.!!!
I bought it thru Amazon.com so they shipped a new one right away but still, it was sad to see such a nice piece of electronic gear utterly destroyed - the screen was cracked in 3 places, the button on the back was completely shoved inside the case and rattling around, even the belt clip thing was crushed. The must have used the box as a wheel chock and forgot to grab it before they moved the truck!!!