I had ordered two subscriptions in July but since I never heard why they were not being shipped I emailed Michael to get my money back on November 28th. I did not hear from him so my wife called his number twice with no reply also. He did finally contact me today with basically the same story as he posted above. While I do hope he succeeds, the lack of communication and the change in website with no info posted makes me want to pull out at this point. He stated he has a 99.2 % retention rate with only one other person being as aggressive as me trying to get their money back. Again, I hope he makes it and would entertain getting a subscription if it is delivered on a regular basis.