worrellsquirrel
Lackeys-
Posts
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Everything posted by worrellsquirrel
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Hello all, Our engineers are aware of this issue and hope to have a resolution as soon as possible. Thank you for your patience in the meantime.
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Can't change map on search geocaches map
worrellsquirrel replied to lostfoundlostagain's topic in Website
Hello all, Our engineers are aware of this issue and hope to have a resolution as soon as possible. Thank you for your patience in the meantime. -
Hello all, Our engineers are aware of this issue and hope to have a resolution as soon as possible. Thank you for your patience in the meantime.
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Hello all, Today, around 11:30am local time, we began experiencing technical difficulties. They have since been resolved. We apologize for the inconvenience and thank you for taking the time to let us know.
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Hello all, Thank you for reporting this issue. Although we've received a handful of these reports over time, we've been unsuccessful in reproducing the issue internally. For this reason, we ask for those experiencing this bug to contact us for more direct troubleshooting: contact@geocaching.com Thank you kindly. We appreciate everyone's patience as we continue to investigate this issue.
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[BUG] Caches have disappeared from the Browse map.
worrellsquirrel replied to MartyBartfast's topic in Website
Hello all, Today, around 11:30am local time, we began experiencing technical difficulties. They have since been resolved. We apologize for the inconvenience and thank you for taking the time to let us know. -
Caches not loading on Iphone 14
worrellsquirrel replied to BLS82's topic in Official Geocaching® apps
Hello @BLS82, Thank you for reporting this issue. Are you able to share with us the general location you're searching? If you would rather not share that information publicly, please feel free to email us directly: contact@geocaching.com Edit: Additionally, screenshots and the version information from your app would be helpful. Thank you kindly! -
Drafts Not Clearing From App
worrellsquirrel replied to Old River Runner's topic in Official Geocaching® apps
Hello all, We apologize for any delay with this fix. We are working to address several bugs with drafts that appeared in quick succession, some of which have been trickier to figure out than others. Your patience in the meantime is very much appreciated. Thank you. -
Drafts then logged on Website do not show as smileys on Lists
worrellsquirrel replied to Wacka's topic in Website
Hello all, We are working to address several bugs with drafts that appeared in quick succession, some of which have been trickier to figure out than others. Your patience in the meantime is very much appreciated. Thank you. -
Hello all, We apologize for any delay with this fix. We are working to address several bugs with drafts that appeared in quick succession, some of which have been trickier to figure out than others. Your patience in the meantime is very much appreciated. Thank you.
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Attaching image in Draft mode is broken
worrellsquirrel replied to HoochDog's topic in Official Geocaching® apps
Hello @lokijota and @Rkoehn1, Currently, our developers are only aware of this issue occurring on the iOS platform. To help us identify the underlying cause and receive direct troubleshooting, please write to us at the following email address: contact@geocaching.com Screenshots / screen recordings and detailed steps to reproduce the issue are always appreciated. Thank you for your patience and understanding! -
@Woodsprout @Rampensau Thank you both for reporting this issue. For current discussion around this bug, please see the following forum thread:
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Hello @Thompsons2010, We're sorry to hear you're having issues with the app; thank you for writing in. Can you please confirm the map type you're using? On the main map tab, the icon to change map settings can be found with the layer/stack icon (a rhombus in the upper right-hand corner of the screen). Please note that the Satellite map type will not show the names of cities/towns/other jurisdictions. I hope this helps! Please let us know otherwise. Thank you.
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Pixelated Message Centre photos
worrellsquirrel replied to barefootjeff's topic in Official Geocaching® apps
Hello all, Our engineers are aware of this issue and hope to have a fix out as soon as possible. Thanks for your patience in the meantime! -
Main geocaching.com site authentication error
worrellsquirrel replied to TheVoytekBear's topic in Website
Hello all, At roughly 1:55pm PT, we began experiencing technical issues. These issues have since been resolved. We apologize for the inconvenience and appreciate everyone taking the time to let us know. -
Hello all, At roughly 1:55pm PT, we began experiencing technical issues. These issues have since been resolved. We apologize for the inconvenience and appreciate everyone taking the time to let us know.
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Message Center 'button' or link missing
worrellsquirrel replied to RangerRicksClan's topic in Website
Hello all, Thank you for reporting this issue. Our engineers are aware and hope to have a fix soon. Thanks for your patience in the meantime! -
Completing drafts destroys the images saved in them
worrellsquirrel replied to arisoft's topic in Website
Hello all, Thank you for reporting this issue. Our developers are aware and hope to have a fix as soon as possible. We appreciate your patience in the meantime. -
Geocaching app keeps crashing
worrellsquirrel replied to blazius's topic in Official Geocaching® apps
Hi there @helsbels98, We're sorry to hear you're experiencing crashes with the Geocaching® app. To help us best determine the underlying cause, please forward your request to contact@geocaching.com with the following information: Device model iOS version Screenshots or screen recordings of the problem We look forward to hearing from you! -
Merged two threads about the same issue.
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Hello, Our engineers are aware of this issue and hope to have a resolution soon. Thanks for your patience in the meantime!
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Drafts Not Clearing From App
worrellsquirrel replied to Old River Runner's topic in Official Geocaching® apps
Hello, I have informed our developers of this issue, and they hope to have a fix out soon. Thanks for your patience in the meantime! -
Hello all, Thank you for reporting this issue. Our engineers are aware and hope to have a resolution soon. Thanks for your patience in the meantime!
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Hello all, Thank you for reporting this issue. Our engineers are aware and hope to have a resolution soon. We appreciate your patience in the meantime.