winnieP00

I had a Magellan Crossover (for about 2 weeks). The price and features are what originally appealed to me and while the auto Navigation mode worked perfect, the trail navigation mode showed my location as being in the middle of the harbor. When I tried to contact the technical department, I could not get through and only received their answering message, telling me to call back at another time, so I tried for 3 days. After I contacted their sales department, who could only give me a different number to receive the same voice message from their technical department, I sold that unit on e-bay and spent a lot more on a Garmin Colorado 300. I haven't required Garmin's customer service support yet, so it's a bit early to comment on that. However, while the Garmin Colorado isn't perfect, it is a vast improvement on the Magellan. I'm pleased with my Garmin purchase so far and will never go near another Magellan. I am bashing Megellan. Their CrossoverGps was inaccurate (walking on water), their sales department were rude, their tech department was an answering machine telling the customer to call back at another time. I was visibly upset and frustrated after trying to contact them. Without customer service their product is JUNK.

I had the same problem with my Magellan Crossover ( showed my location as being in the middle of the harbour). I got frustrated when their customer service couldn't help me, so I bought the Colorado. I find that it's much more accurate. It can show the difference of my location from in front of my building and my patio. However, I had one incident where the driving map showed my location as driving about 15 meters next to the highway, only when I zoomed out did I see my location and eventually after driving another 5 minutes on the highway it showed my location as being back on the highway. Bizzare.

I know this thread is kind of old, but I just bought a crossover and would like to trade or sell it as soon as possible. It's less than a week old. I hate it and Magellan. Their customer service and technical support should you need it, alone should steer anyone away from purchasing their products. The unit itself has nothing wrong with it, but I'm looking for something a bit more technical. Anyone interested email me : richard3030303030@yahoo.ca

I just Bought a Magellan Crossover. I posted my complaints of it in the Magellan Stinks thread. Which is too bad because if it worked like it should it would have all features I'm looking for in a gps, ie. Marine, Auto (hear your next turn) and Handheld (waterproof). Right now, I'm looking at the Bushnell ONIX or the Garmin Colorado for a replacement.

Thank you Jetskier and coyboyshootist. However, I shouldn't have to be seeking help in an internet forum. If Magellan can't manage to operate their website competently (ie. 'type 2.0 when they mean 1.64, ask Maggie question returned to sender's email), how can they possibly manage satellites? Not to mention the non existent technical department and being treated rudely by their sales department. Only now do I find the Magellan Stinks thread and something about Magellan not being WAAS capable. No, I've had it with Magellan...I give up. $250 (MSRP $450) is definitely not worth the hassle.

A quick warning to stay away from Magellan. Refer to the Magellan Stinks thread, or try calling their technical department (you'll get a recorded message telling you to call back ...later) . If you still want a Crossover I'll sell you mine for really cheap, it's less than 5 days old. e-mail me: richard3030303030@yahoo.ca.

A quick warning to stay away from Magellan. Don't believe me? Read the Magellan Stinks thread. Still don't believe me? Call their technical department (you won't get through). With that said, if still you want a Magellan, I have a Crossover for sale that's less than 4 days old. Good luck to you.

I just bought a Magellan Crossover, it has all the features I was looking for in a gps, ie. Marine, Auto (hear your next turn) and Handheld (waterproof). Now the problems begin. Although, the preloaded driving maps are adequate, the preloaded topographical map shows that I'm in the middle of the harbor (about 500 meters off). While I was registering my product,I realized I only have firmware version 1.62 and fortunately there are two updates for me to download on their website (version 1.68 update and firmware version 2.14). I click the "I want to download this update" button and the website brings me to their technical support page.I try several times and finally while I'm in the customer support page I fill out the customer support FORM, asking me to give my email address and explain what the problem is. The message gets sent to my email address marked as undeliverable. I suspect something is wrong with my email account, no problem, I'll just call them. Customer support number, technical support (4), enter model type(3) crossover series(1) "your call cannot be completed at this time, please try your call again later". Alright, now I'm worried, I cannot update my $450 gps and I cannot contact Magellan. I contact the sales department who tell me to contact the technical department and they tell me the number is working, but they can't redirect my call. I've tried more than 10 times, spoken to 6 different sales reps, each one telling me that the tech support number is working, one sales rep while giggling tells me that he's calling the tech support to prove the number works while I'm on the line with him, it rings and he says that he's put on hold. Why shouldn't I believe him? I get off the line with the sales rep feeling foolish and call the technical support again, only to hear the same recorded message. To sum up: - cannot download the proper updates - cannot contact customer support (phone) - cannot contact Magellan(anyone) via their website - cannot contact Magellan e-mail I find it unbelievable that this product or Magellan has received any good reviews. Is Magellan writing praise reviews about its products in forums like this one? I've had this product for less than 3 days. If anyone wants to buy a nearly brand new Magellan Crossover for really cheap e-mail me: richard3030303030@yahoo.ca. I'll even pay the shipping costs to get me as far away from Magellan as I possibly can get, looks like I'll need a Garmin or a Tomtom.

I did register the product, I hope this doesn't discourage any potential buyers, since it's registered to me.

Where to begin? This will be my first post contribution to a forum of any sort. I just bought a Magellan Crossover, it has all the features I was looking for in a gps, ie. Marine, Auto (hear your next turn) and Handheld (waterproof). Now the problems begin. Although, the preloaded driving maps are adequate, the preloaded topographical map shows that I'm in the middle of the harbor (about 500 meters off). I realize I only have firmware version 1.62 and fortunately there are two updates for me to download on their website (version 1.68 update and firmware version 2.14). I click the "I want to download this update" button and the website brings me to their technical support page.I try several times and finally while I'm in the customer support page I fill out the customer support FORM, asking me to give my email address and explain what the problem is. The message gets sent to my email address marked as undeliverable. I suspect something is wrong with my email account, no problem, I'll just call them. Customer support number, technical support (4), enter model type(3) crossover series(1) "your call cannot be completed at this time, please try your call again later". Alright, now I'm worried, I cannot update my $450 gps and I cannot contact Magellan. I contact the sales department who tell me to contact the technical department and they tell me the number is working, but they can't redirect my call. I've tried more than 10 times, spoken to 6 different sales reps, each one telling me that the tech support number is working, one sales rep while giggling tells me that he's calling the tech support to prove the number works while I'm on the line with him, it rings and he says that he's put on hold. Why shouldn't I believe him? I get off the line with the sales rep feeling foolish and call the technical support again, only to hear the same recorded message. To sum up: - cannot download the proper updates - cannot contact customer support (phone) - cannot contact Magellan(anyone) via their website - cannot contact Magellan e-mail I find it unbelievable that this product received any good reviews. Is Magellan writing praise reviews about its products in forums like this one? I've had this product for less than 3 days. If anyone want to buy a nearly brand new Magellan Crossover for really cheap e-mail me: richard3030303030@yahoo.ca. I'll even pay the shipping costs to get me as far away from Magellan as I possibly can get, looks like I'll need a Garmin or a Tomtom.