todd g

I'm glad that Garmin bent over backwards for you. On the other hand, they just stuck it to me. I will not own one nor recomend their product to anyone I know. Last place I worked was KCHD, Kansas City Harley Davidson. That's not a dealership, that's the final asembly plant. Their customer service sucks in my book! I have firm standards, it started when I was military. They did me wrong, and that's how I feel about it. You may feel different.

Don't get me wrong, I had a limited amount of good times with my e-trex. The product worked great for most of my needs, other needs I found out after using it. I was thinking of upgrading. That is until I dealt with their "customer service". I do not wish to sway anyones choice in their gps. I would like people to know of the experiance I had. The product was great, the customer service was more than laking. Or my opinion may be tainted from doing customer service in the past. My experiance is just that, I hope that it won't be yours.

Experianced a major issue with my rebate from the purchase of an e-trex legend. I sent it in waited and finally the rebate check came. So I deposited it in my bank account. A week later the check was returned to me, nicely in red "STOP PAYMENT". After much of my time spent on the phone it turn our Garmin uses Bank of America. Who unknown to Garmin recycled their check numbers. Turns out this number was canceled over a year ago. Long of the short is Garmin is going to issue another check for the amount of my rebate plus the bad check fee. That's only righting what they made wrong. Nothing for my time or frusttration. I worked for several companies, whose policies where to always go the extra mile for the customer. I feel that Garmin hasn't shown me any reason to keep their product of faith in their company. So I'm returning their e-trex legend. Once I calm down in a few monthes, I'll look into a different brand. Disgrunteled with Gamin's business ethics.