Oh my does Magellan customer support/service stink! I spent 45 minutes on the phone working through the RMA process after being on hold for 1 hour. That was over 2 months ago, and I haven't seen my GPS since. They shipped it to the wrong address twice, and now they "mailed it" (I'm military overseas) and it's been in the mail since 11 Oct 06.
I actually like the unit, and it's been ridden hard and put away wet many a time in Alaska. I wasn't mad the display went down, but Magellan's handling of the unit has been absolutely HORRIBLE! They charged me the $64.95 Out-Of-Warranty-Repair-Fee THREE TIMES now, and I still don't have the unit.
I've written the service center several time, and THALES headquarters three times, and have gotten NO RESPONSE.
Let's face it, if you GeoCahce, you WILL ultimately lose or bust a GPSr! If it is a Magellan, consider yourself out of the caching business for at least a month, or more! I STRONGLY URGE potential Magellan customers to consider Garmin or other brands. If your Magellan breaks, and is out of warranty, consider upgrading to a new non-Magellan unit, since you're into the repair for $65 anyway.
I have reached my wits end with Magellan, and I PROMISED them I would pass on my HORRIBLE experience with fellow GeoCachers. Magellan may make descent units, but they sure do not seem to care about timely repair and customer service.
Am I venting, sure, but the above story is factual. Two months is TWICE the time their own site states it will take to return the unit.
Generok
US Military in Germany