Just to let you know I had the same type of deal as you. My Explorixt Xl broke and the rep was going send me a triton 1500 for free. About 2 monthes and what seamed like 100 phone calls later I recieved my OLD Explorist back. It wasn't fixed, just put in a different box and returned to me. I got back on the phone with magellan and said that they would send out another explorist XL AND Trition 1500. I didn't get my hopes up though because of what I had already been through. I'm gald I didn't to, becasue almost 4 month later they finally arrived. The explorist didn't even work though. So, now I'm completely finished with magellan. They will recieve no more of my money.