bigskyguy

If you are going to use it for more than just walking around your house the screen is a must in my opinion. I also have the case for the clip to attach to my pack. With the shield installed I am half tempted to cut out the plastic screen, not really needed with the shieldzone screen .

On Friday I e-mailed Robert G. Pedersen II, President/CEO, about my problems and got a very fast response from him: "I am so sorry to hear this! I don't know how this could have happened!? Someone will contact you this morning." Zagg tried to contact me by phone but I was not home so NICHOLAUS CHIPPING e-mailed me with this response: "I am very sorry to hear about you not receiving a response, and also to hear that you received the incorrect shield! I have scheduled for the correct shield to be shipped to you via UPS Ground, and it should be shipped out today. I will also personally verify that the shield is correct before it is shipped out. Again, I am very sorry for the trouble. This should not be an issue in the future. Please let me know if there is anything else I can do for you!" Its obvious that Mr. Pendersen takes customer satisfaction seriously and that Zagg's customer service is better than I previously stated. Hopefully this will solve my problem. Will follow up when I receive the new shield.

I guess I am a little disappointed in the slow response of fixing this problem, especially no e-mail reply. At least a reply saying they are working on the problem would be sufficient. I can see what a plus a correctly fitting shield would be. This is the time of year when my GPS gets lots of use and needs the protection. I am also to some extent a perfectionist and like thing neat. To me the shield looks like it would fit an eTrex Vista. Maybe my next step will be to USPS them. Thanks BelchFire for all your input.

On Oct. 15th I e-mailed them, on the 18th here was their response: "Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Ken, and I appreciate the opportunity to assist you. I am sorry it sounds like you received an incorrect invisibleSHIELD. In order to help you better, can I please get the measurements of your screen, and the invisibleSHIELD you received." On the the 19th I responded with what I called rough measurements. Still waiting for a response, a full week later and a follow up e-mail in between. I am not very impressed with the product or their customer service. It can not be that hard to get the right measurements, the shield I received is not even close to being a proper fit, too long and too narrow. Zaggs quality control must certainly be lacking especial when you consider the size and scope of this problem.

BelchFire, I ordered mine the exact same way. The HCx was not even listed on their website for a while, so when I ordered I thought the problem was fixed, apparently not. Getting through by phone was hard. I called to try and order and left a message and of course they did not call back until the next day and I was not home. Was hoping to get an answer that this problem was fixed. Too long and not wide enough, but at least wide enough to cover the screen. How hard can this be to get fixed? I too e-mailed them. The last time I e-mailed them it took over a week and a follow-up e-mail to receive an answer.

Thanks gallet I will.

I ordered a shield through the web site for my HCx, $12.95 now. Came as an eTrex C series, the darn thing is too long by about a 1/8th of an inch.

It's not the upgrade, it's the full version and I received mine in about a week.

Try getting the latest USB driver version from Garmin, (USB Drivers Ver. 2.2.1 as of Mar 26, 2007), this may solve your problem.

Thanks for all the help, my decision has been made, the HCX is on the way.

I am going to buy one of these two, the 60CSX or the Vista HCX. It will mainly be outdoor use in mountainous areas hiking, hunting, fishing, backpacking and maybe some in car navigation occasionally but not a priority. I do not have access to either of these two to compare them side by side. With the $50 rebate of the CSX the price difference is not an issue, about $30. Many of the times I will be using them in cold weather. Are the buttons or controls for the CSX easier to navigate with gloves on as compared to the HCX? Each has strengths and weaknesses that have been discussed at great lengths on this forum. Just looking for some final advice before ordering. Thanks in advance for any help.