hunttess

The 500LE does not come with a power adapter, but I will try it with just the USB when I go home. The strange this is, I was able to connect the unit to my PC at work which also runs on XP. Will let you know how it turns out. Thanks.

hunttess Not sure why you are having problems on your XP machine. Mine installed just fine on mine. It's our Vista machines that are not yet supported. Have you tried restarting your computer after the install? You might try un-installing and re-installing the drivers to see if that helps. Also on my XP machine the drivers are not in the drivers folder but in my > C drive > Program Files > Magellan > Magellan Tools folder. Warriorrider I have tried to install and uninstall a few times and have also tried to do a custom install. I will try the restart suggestion and then look in the folder you mentioned above. Thank you.

I am having trouble with my Exporist 500LE and connecting using my USB. When I connect, I get a meaage that it does not recognize the device. I used the software that was provided with the GPS. I think it could be a problem with the drivers not being installed properly, but I am not sure. Customer service was no help at all. I am runnig on Windows XP. Can anyone help me?

I have also had awful customer service from Magellan. I am having difficulty installing the drivers for my Exporist 500LE. The online support did not contain any information regarding USB drivers, so I called the 1-800 technical support line. I spoke with a representative today and he informed me I would need to go to the Google website to find the drivers for my GPS unit. I informed him that this was incorrect because I could see the Drivers on the software CD that was included with the GPS unit and when I ran the install wizard, I received the confirmation that the USB driver has been installed. However, when I install the software, the device is still not being recognized and when I look in my "Driver" folder on my C drive. the drivers are not installed. The representative informed me that I would have to call back at a later date and time. When I asked to speak to someone else, he put me on hold and came back after a lengthy wait to inform me his manager was on another call and I would need to call back. I suggested that I would receive better customer service if I returned my Magellan GPS and went out and bought a Garmin instead. He said he did not understand what I was saying and I would need to call back.

I am also having the same problem with my Explorist 500LE and Windows XP. The online support did not contain any information regarding USB drivers, so I called the 1-800 technical support line. I spoke with a representative today and he informed me I would need to go to the Google website to find the drivers for my GPS unit. I informed him that this was incorrect because I could see the Drivers on the software CD that was included with the GPS unit and when I ran the install wizard, I received the confirmation that the USB driver has been installed. However, when I install the software, the device is still not being recognized and when I look in my "Driver" folder on my C drive. the drivers are not installed. The representative informed me that I would have to call back at a later date and time. When I asked to speak to someone else, he put me on hold and came back after a lengthy wait to inform me his manager was on another call and I would need to call back. I suggested that I would receive better customer service if I returned my Magellan GPS and went out and bought a Garmin instead. He said he did not understand what I was saying and I would need to call back. Does your link also provide information on the drivers for XP?