I had an eXplorist XL that was still working and about 2 weeks out from being out of warranty. The problem I was having was not gettting any Alaska topo maps for it. I called and complained about it and they offered me a Triton 1500 for exhange of the XL and after explaining how I have bought both the Meridian Platinum (which failed in light rain) Then the eXplorist XL (which has no Alaska topo maps and is now out dated before the warranty expired) so why would I not want the top of the line model again? They then offered me a Triton 2000. Which I accepted. All in all it was a painless phone call. It only took one call from me too! I even got the triton 2000 before I sent off the explorist.
Keep in mind though the Triton has some bugs and they are working on them. A new firmware update is expected very soon.
My thoughts of the Triton and Magellan are mixed. They took care of me but at the same time I don't know if I like the Triton. (Still waiting for firmware updates to decide)
Now with the Triton I can get an Alaska topo map from NG Topo. Its okay I suppose But only viewable from 1/4 mile down to 300 ft zom levels. All other levels you can not see the topo map. Now they just released Accuterra Maps which are viewable from all zoom levels, But Alaska has not been released yet. So I E mailed both Magellan and AccuTerra and I only got a response from AccuTerra and they told me Alaska is in the works but not expected till summer 09. Up here in AK I really need topo maps viewable from all zoom levels. So that really hurts Magellan in my opnion.
tritonforum.com has some good info BTW
