On the other hand, *I* know how to set up an autoresponder to avoid leaving my customers hanging with no info. I waited until after business hours began (even on the Pacific coast) on Tuesday before posting. Tuesday is not "the Weekend".
To be fair, I did get a brief response about the May club coins after I posted here, and there is now some information on their Web site; but the other issue (one of my Red Handed coins) has not been noticed or replied to.
So, my impression is still mixed.